Valeby ResumeGuru

Questions

Before you start, here’s what to know.

How Vale works, what a document purchase includes, and how to get help.

Getting started

What is Vale by ResumeGuru?

Vale is an AI assistant for making a better resume and managing the job search that follows. Start with a free resume review, build from your experience, or buy a resume, cover letter or LinkedIn draft as a one-time purchase.

Who can use it?

Students, experienced professionals and career changers can use Vale. English is the primary language. Tell Vale your target role and country so the document fits the application you are making.

Do I need an account before I can try it?

You can use the free browser tools without an account. For a one-time document purchase, enter your brief and style first, verify your identity, then pay. Identity verification keeps your order and documents available to you.

Can I work entirely on WhatsApp?

You can start with a message, share your experience or a voice note, and work with Vale in chat. When a form, template preview, sign-in or payment needs more space, Vale sends a focused link for that task. You can also open the full workspace whenever you want.

Will WhatsApp and the website share my work?

Once you link WhatsApp to your verified account, Vale uses the same saved career information, documents and job-search workspace. If you already have an account, link it rather than creating a separate workspace.

Documents and quality

Is this a human resume-writing service?

No. Vale generates and edits documents with AI. You provide the facts and review the result. ResumeGuru no longer sells the old service with discovery calls and assigned human writers.

What does the resume review score mean?

It is feedback from ResumeGuru’s review rubric, including structure, evidence and formatting checks. It cannot predict an employer’s ATS ranking, your interview odds or a screening decision.

Will Vale invent achievements or qualifications?

Vale is designed to write from the experience you provide and ask for missing context. AI can still make mistakes: check names, dates, claims and numbers before sending a document. If you do not have a metric, describe the actual scope or outcome instead.

Can I choose a template and writing style?

Yes. Choose your writing style and use the available layouts for your document. Resumes have 22 templates and cover letters have six. Paid document orders include unlimited layout changes and repeat downloads, always free.

Does LinkedIn delivery update my LinkedIn account?

No. You receive profile copy to review and paste into LinkedIn yourself. The deliverable includes sections such as your headline, About and experience; it does not require your LinkedIn password.

Pricing, downloads and changes

Can I buy just one document?

Yes. A resume, a cover letter and LinkedIn profile copy can each be bought on their own. Each is for one person and one target role or job, with PDF and editable text. The pricing page shows every price in your currency, and checkout shows the exact total before you pay.

Do I need Pro or Max to buy a document?

No. One-time document purchases are separate from the Free, Pro and Max workspace plans. Plans provide ongoing AI allowances; a standalone purchase covers the document described at checkout.

Are Free downloads watermarked?

No. Final customer documents are clean on every tier, with no mandatory ResumeGuru attribution. AI usage limits still apply. Resume Unlock is no longer sold; existing purchases retain their rights.

How do I ask for changes?

Use the edit option on your delivered order or tell Vale what needs changing. New Resume orders include free changes for 7 days after delivery; other offers show the changes they include on the pricing page. Switching layouts and downloading again are always free. Orders placed before these terms keep the terms they were bought with.

How do I check delivery or a payment problem?

Open your saved order link to see its payment and delivery status. If a payment is still being confirmed, avoid paying again for the same order. Contact support with the order reference if you need help.

What is the refund policy?

If you are not happy with a new Resume order, ask for a full refund within 7 days of delivery. Other purchases follow the published refund policy, and orders placed before these terms keep the terms they were bought with. Open the Refunds page or contact support for your specific order; do not share payment-card details in a support message.

Privacy and help

Where does my information go?

The free text tools say when they run only in your browser. Saved work and uploaded documents are processed by ResumeGuru and its service providers to deliver the product, as described in the Privacy Policy. Your public career page is a separate publishing choice.

Can I control what Vale changes?

Vale has permission settings for working on your saved documents and tasks. Supported changes show their available Undo action. Sending messages, payments and other consequential actions have their own confirmation steps; not every external action can be undone.

How do I contact support?

Use Contact support to open the private support flow. Sign in to see account-specific requests and replies. Describe what happened and include an order reference if relevant; never send passwords or verification codes.

Need help with your own account or order? Open a private support request.

Contact support
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