This page covers Vale by ResumeGuru tier orders, standalone document purchases and Pro and Max subscriptions. It explains the terms for each purchase and how to ask for a refund.
Resume orders
New Resume orders include free changes for 7 days after delivery. Tell Vale what to change in your conversation, as often as you need within those 7 days.
If you are not happy with your resume, ask for a full refund within the same 7 days after delivery. Write to rohit@resumeguru.in with your order details.
Layout and template changes are always free.
Complete and Job-search pack tiers
These terms apply to Complete tier orders, and to Job-search pack orders once the pack is available to buy. Vale provides unlimited writing changes for 30 days after delivery, and layout and template changes are always free.
If you are still not happy after two rounds of changes, ask for a full refund within the same 30 days after delivery. Write to rohit@resumeguru.in with your purchase details and the changes you requested.
Rohit reviews and approves refund requests for these tiers. Sending a request does not automatically issue a refund.
Orders placed before these terms
Orders placed before these terms took effect keep the terms they were bought with. A Resume order bought on the 30-day terms keeps unlimited writing changes for 30 days after delivery and a full refund after two rounds of changes, requested within those 30 days. Subscriptions and historical purchases keep their original terms, as described below.
Historical Resume Unlock purchases
Resume Unlock is no longer sold. Final downloads are now clean on every plan. Historical purchases retain their original terms and remain in your billing history.
Pro and Max subscriptions
We do not offer a standing refund policy on subscriptions. If something went wrong, you can file a refund request from the Billing page in the app. We review every request individually, and if we find it eligible, we refund it. Filing a request does not guarantee a refund.
Approved refunds go back through Razorpay to your original payment method, typically within 5 to 7 working days.
Billing errors and downtime
If you were charged in error, or charged twice, we refund the incorrect charge in full, no conditions. If the service was unavailable for a meaningful period during your subscription, we make it right with a refund or a service credit.
Legacy writing-service orders
ResumeGuru no longer offers the human resume-writing service. If you have a question about a past writing-service order, write to rohit@resumeguru.in and we will sort it out directly.
Questions
If you have any concerns about a charge or a refund, write to rohit@resumeguru.in. We respond within one working day.